Return & Refund Policy

Effective Date: August 25, 2026

1. Overview

At WellNest Home, we are committed to providing a positive customer experience. This policy outlines the general return and refund guidelines for purchases made through WellNest Home.

Because we work with multiple manufacturers and suppliers, return, refund, cancellation, shipping, damage-reporting, and warranty requirements may vary by product and manufacturer.

When disclosed on the applicable product page, in manufacturer documentation provided with the product, or otherwise communicated in connection with the order, product- or manufacturer-specific requirements will apply in addition to or, where they differ, take precedence over this general policy.

2. Return Eligibility

Return eligibility, return windows, fees, and conditions may vary depending on the product and manufacturer.

Eligible returns may be subject to requirements such as:

• The applicable manufacturer's return timeframe
• The product being unused, uninstalled, and in its original condition
• Original packaging, accessories, manuals, and components being included
• Manufacturer-specific return conditions
• Applicable restocking or other fees

Certain products, including customized, made-to-order, clearance, final-sale, or hygiene-sensitive items, may not be eligible for return.

3. Return Authorization

Do not ship or return any product without first receiving return authorization and instructions from WellNest Home. Unauthorized returns may not be accepted or eligible for a refund.

To request a return, email sales@wellnesthome.co with your order information and the reason for the return. We will review the request and provide the appropriate next steps based on the applicable product and manufacturer requirements.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email sales@wellnesthome.co as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product
• Photos of the packaging and shipping label
• Any other information requested by WellNest Home or the manufacturer

Some manufacturers or shipping carriers may require damage or delivery issues to be reported within a shorter timeframe, such as 24 hours after delivery. Customers should therefore report any issue as soon as possible and retain all original packaging until the claim has been reviewed.

5. Return Shipping & Fees

Return shipping costs and any applicable restocking fees vary by product and manufacturer.

Unless otherwise specified by the applicable manufacturer or required by law, customers may be responsible for return shipping costs for approved returns that are not due to a product defect, shipping damage, or an error by WellNest Home.

Any applicable restocking fee will be determined according to the product's or manufacturer's return policy.

6. Refunds

Approved refunds are processed after the returned product has been received and inspected, in accordance with the applicable product or manufacturer's refund policy.

Refunds are generally issued to the original payment method. Processing times may vary depending on the payment provider and financial institution.

The final refund amount may be reduced by applicable restocking fees, return shipping costs, or other deductions permitted under the applicable return terms, where disclosed and permitted by law.

7. Order Cancellations

Cancellation requests should be emailed to sales@wellnesthome.co as soon as possible.

We cannot guarantee cancellation once an order has entered processing, been submitted to a manufacturer or supplier, or shipped.

Product- or manufacturer-specific cancellation terms and fees may apply where disclosed.

8. Product-Specific Policies

For products with manufacturer-specific requirements, the information provided on the individual product page, manufacturer documentation, or applicable manufacturer policy may contain additional or different requirements.

Where disclosed, those product- or manufacturer-specific return, refund, cancellation, shipping, damage-reporting, and warranty requirements will apply in addition to or, where they differ, take precedence over this general policy.

For questions or to request assistance with a return, refund, damaged item, defective product, incorrect order, or cancellation, please contact sales@wellnesthome.co.