Shipping policy
Shipping Policy
Effective Date: August 25, 2026
1. Introduction
At WellNest Home, we aim to provide a clear and transparent shipping experience. This policy explains how shipping works for orders placed on WellNestHome.Co.
Shipping: Complimentary Shipping on Select Products
Shipping Rates: Shipping rates shown at checkout
Destination: United States only
Shipping and delivery details may vary by product and manufacturer. Please review the individual product page for applicable product-specific shipping, processing, delivery, and handling information.
2. Shipping Destinations
United States
We currently ship within the United States only.
We do not currently offer international shipping.
We do not ship to P.O. boxes that cannot accept carrier delivery.
3. Shipping Costs
Complimentary Shipping on Select Products • Shipping Rates Shown at Checkout
Shipping rates are calculated at checkout. Select products qualify for complimentary shipping.
Shipping charges may vary depending on the product, manufacturer, destination, availability, package size, and fulfillment location.
Shipping charges displayed at checkout apply to the specific products and delivery address entered for that order.
The applicable shipping rate will be shown at checkout before you complete your purchase.
4. Order Processing and Delivery Time
Processing times vary by product and manufacturer. Please refer to the individual product page for applicable processing and delivery information.
Estimated delivery times may also vary depending on the product, manufacturer, destination, availability, fulfillment location, and shipping method.
Any estimated processing or delivery timeframe provided for your order should be considered an estimate and may be subject to change.
Because our products may be fulfilled through different manufacturers, suppliers, and fulfillment partners, processing and delivery times may vary between products and orders.
5. Shipping Methods, Carriers, and Tracking
Orders may be fulfilled through different manufacturers, suppliers, and fulfillment partners and may be shipped using carriers such as USPS, UPS, FedEx, freight carriers, or similar services, depending on the product, destination, package size, and fulfillment location.
Once your order ships, tracking information will be sent to the email address provided with your order, when tracking is available.
Tracking availability and updates may vary depending on the manufacturer, supplier, fulfillment partner, and carrier.
6. Multiple Shipments
Orders containing multiple products may arrive in separate shipments because items may be fulfilled from different manufacturers, suppliers, or locations.
You may therefore receive multiple tracking notifications for a single order.
7. Delivery Issues
Delayed, Missing, or Incomplete Orders
If your order is delayed, arrives damaged, is missing an item, or you experience another delivery issue, please email WellNest Home promptly at sales@wellnesthome.co so we can review the issue and work with you toward an appropriate resolution.
Please include your order number and any relevant details, photos, tracking information, or other documentation that may help us review the issue.
Marked Delivered but Not Received
If your tracking information shows that your order was delivered but you have not received it:
- Confirm that the shipping address provided at checkout is correct.
- Check with neighbors, building management, or other areas where the carrier may have left the package.
- Email WellNest Home at sales@wellnesthome.co so we can review the delivery issue and assist you.
Freight Deliveries
Some larger products may be shipped by freight carrier and may require special delivery arrangements.
Some freight deliveries may require the customer to be present to receive the shipment, and/or the freight carrier may contact the customer to schedule a delivery appointment, depending on the manufacturer and carrier.
For freight deliveries, please carefully inspect the shipment and packaging upon delivery. If there is visible damage, missing packaging, or another issue, document the condition with photos and email WellNest Home promptly at sales@wellnesthome.co.
Freight delivery procedures, inspection requirements, damage reporting periods, and other delivery requirements may vary by product and manufacturer. Please review the individual product page and any manufacturer-specific instructions applicable to your order.
Damaged Packages and Concealed Damage
If your order arrives with visible damage, please take clear photos of the package, shipping materials, and affected item and email WellNest Home as soon as possible at sales@wellnesthome.co.
For concealed damage discovered after delivery, please document the damage with clear photos and email WellNest Home promptly at sales@wellnesthome.co.
Damage reporting requirements and timeframes may vary by product and manufacturer. Any manufacturer-specific damage reporting timeframe stated on the individual product page will apply to that product. Customers should review the applicable product page for specific damage reporting requirements.
Failure to report damage within an applicable manufacturer-specific timeframe may affect eligibility for a replacement, repair, refund, or other resolution.
WellNest Home will review the issue and work with the applicable manufacturer or fulfillment partner toward an appropriate resolution based on the product's applicable policies.
8. White-Glove Delivery
White-Glove Delivery is available only on select products and only when specifically stated on the individual product page.
Where available, the individual product page will provide the applicable delivery details, requirements, and any associated fees or limitations.
9. Missing Items
If an item is missing from your shipment, please email sales@wellnesthome.co with your order number and the details of the missing item.
We will review the issue and work with the applicable manufacturer or fulfillment partner toward an appropriate resolution.
10. Returns and Refunds
Returns and refunds are handled according to our separate Return & Refund Policy.
Please review our Return & Refund Policy for information regarding eligibility, return requirements, return shipping, cancellations, and refunds.
Product- and manufacturer-specific return, refund, cancellation, shipping, and delivery requirements may vary. Where disclosed, the requirements stated on the individual product page or otherwise provided for the product will apply.
11. Address Accuracy
Please enter your shipping address carefully at checkout.
WellNest Home cannot guarantee changes or corrections after an order has entered processing or shipped. Additional shipping or redelivery charges resulting from an incorrect or incomplete address may be the customer’s responsibility, where applicable.
If a package is returned due to an address issue, please email sales@wellnesthome.co so we can review the situation and determine the appropriate next steps.
12. Contact
For shipping questions, delivery issues, or assistance with your order, please contact WellNest Home by email only:
Please include your order number and relevant details so we can assist you as efficiently as possible.
13. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, manufacturers, suppliers, fulfillment partners, or other operational requirements.
Changes take effect when posted on this page.
Thank you for shopping with WellNest Home.