WellNest Home Return and Refund Policy

Effective date: October 30, 2026  

Introduction

At WellNest Home, we want customers to feel confident about their purchases. Because our products come from multiple manufacturers, return eligibility, timeframes, restocking fees, shipping costs, and warranty procedures may differ. Review the applicable product-page conditions before purchase.

1. Requesting a Return

All returns require prior written authorization from WellNest Home. Email sales@wellnesthome.co with your order number, product name, reason for the request, and photographs or videos if the item is damaged, defective, incomplete, or incorrect. Do not send merchandise back before receiving instructions and any required Return Merchandise Authorization (RMA). Unauthorized returns may be rejected.

2. Return Eligibility and Supplier Conditions

Voluntary returns (including change-of-mind requests) are governed by the supplier-specific conditions disclosed on the product page and summarized in the companion Supplier-Specific Return & Refund Conditions. A return request does not guarantee approval. Products must satisfy the applicable condition, packaging, timing, and authorization requirements.

Golden Designs Inc. (GDI / Dynamic Cold Therapy)

Eligible voluntary returns must be processed within 30 days of delivery and require a seller-issued RMA. A 25% customer restocking fee based on the product purchase price applies to approved voluntary returns, including eligible unopened merchandise. Opened, assembled, or used products are not eligible for voluntary returns under the documented supplier terms. Customers are responsible for applicable return shipping and nonrefundable original outbound shipping costs where law permits. Cancellation requests must be submitted within 24 hours of purchase; approval depends on processing status. These terms apply to GDI and Dynamic Cold Therapy products sold under Golden Designs Inc.’s confirmed dealer arrangements.

Frozin

Frozin does not accept voluntary returns for buyer’s remorse, change of mind, or customer preference under its reseller terms. Claims involving shipping damage, missing components, verified manufacturing defects, or malfunction require Frozin’s assessment and authorization. Delivery damage, missing components, and issues discovered on delivery must be reported within seven calendar days of receipt. Authorized damage/defect returns requiring shipment are handled according to Frozin’s return instructions, with necessary return shipping covered under its reseller terms. The seven-day reporting period is not a general return window.

Clearlight

Eligible unopened merchandise may be returned within 30 days of delivery, subject to Clearlight’s product-specific eligibility requirements, prior authorization, and an RMA. Returned items must satisfy applicable unused, original-condition, packaging, and accessory requirements. Made-to-order products and the HALO ONE Breathe Easy Face Mask are excluded from standard voluntary returns, except where required by law. A customer-facing restocking fee may apply only if disclosed on the product page before purchase; Clearlight’s 25% dealer-cost restocking charge is not automatically a 25% retail-price customer fee. Customers are responsible for applicable original, return, and replacement shipping on voluntary returns/exchanges, where permitted and disclosed. Eligible exchanges may qualify for a restocking-fee waiver with supplier approval.

Other Suppliers

Products from other suppliers may have different return periods, eligibility rules, exclusions, and charges. Applicable terms will be identified on the product page before purchase. Contact WellNest Home for authorization before returning an item.

3. Shipping Costs and Restocking Fees

For approved voluntary returns, original outbound shipping may be nonrefundable and return freight may be deducted from the refund where permitted by law and disclosed before purchase. Golden Designs Inc. (GDI / Dynamic Cold Therapy) approved voluntary returns carry a 25% customer restocking fee. Clearlight and other supplier fees vary by product and will be disclosed on the applicable product page. Restocking fees are not automatically applied to approved damage or defect claims; legal rights remain unaffected.

4. Damaged, Defective, Missing, or Incorrect Products

Inspect deliveries promptly and contact WellNest Home with the order number, photos of the item and packaging, and any delivery documents. For Golden Designs Inc. (GDI / Dynamic Cold Therapy), concealed freight damage must be reported within 24 hours of delivery under the confirmed supplier terms; preserve packaging and supporting photos. For Frozin, shipping damage, missing components, and issues discovered upon delivery must be reported within seven calendar days of receipt. For Clearlight, inspect received boxes for concealed damage within five business days of delivery and promptly contact WellNest Home for coordination with Clearlight Customer Care. Other suppliers may have different reporting requirements. Do not dispose of packaging or ship damaged items back without instructions. Applicable statutory remedies are not limited by these reporting instructions.

5. Cancellations

Contact sales@wellnesthome.co as soon as possible. Golden Designs Inc. (GDI / Dynamic Cold Therapy) requests must be submitted within 24 hours of purchase, and approval depends on order status. Frozin, Clearlight, and other supplier cancellation requests depend on applicable terms and fulfillment status. If WellNest Home cannot ship within a promised timeframe, the customer will be offered the options required by law, including cancellation and a full refund where applicable. Supplier restrictions do not override statutory cancellation rights.

6. Refund Processing

After an eligible return is received, inspected, and approved, or an approved cancellation is confirmed, WellNest Home will process the applicable refund within five business days. Refunds generally go to the original payment method; financial institutions may take additional time to post funds. Authorized, disclosed deductions may apply to voluntary returns, subject to law.

7. Exchanges and Replacements

Exchanges and replacements require approval and depend on supplier procedures and availability. Clearlight may waive its restocking fee for approved exchanges, but shipping costs may still apply. Frozin may provide troubleshooting, replacement parts, or other authorized remedies. Contact WellNest Home before shipping or ordering a replacement.

8. Manufacturer Warranties

Warranty coverage varies by product and is separate from voluntary returns. Frozin offers a one-year limited manufacturer warranty, subject to its terms, and directs warranty service requests to Frozin. Golden Designs Inc. warranty coverage and registration requirements vary by model; where applicable, registration must be completed within 60 days of purchase. Clearlight defects and warranty issues are handled through Clearlight Customer Care. Consult the product-specific warranty for coverage and exclusions.

9. Contact and Legal Rights

For assistance, contact sales@wellnesthome.co. Please include your order number. Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer protection laws.

WellNest Home  •  sales@wellnesthome.co