Heated Shiatsu Back and Neck Massager

Return Window: Return timeframes vary by product and manufacturer. Eligible returns must be requested within the applicable supplier's return period and are subject to approval.

Return Eligibility: Products must meet the applicable manufacturer's return requirements. Conditions may include unused, uninstalled, and original-packaging requirements. Certain products may be non-returnable or subject to additional restrictions.

Return Authorization: Customers must contact WellNest Home to request a Return Merchandise Authorization (RMA) or other required return approval before sending any product back. All returns must follow the applicable supplier's instructions.

Restocking Fee: Approved voluntary returns may be subject to manufacturer-specific restocking fees. Applicable fees will be disclosed on the product page before purchase.

Order Cancellation: Cancellation requests should be submitted as soon as possible. Approval depends on the supplier's cancellation terms and the order's processing or shipment status. Supplier restrictions do not override cancellation rights protected by applicable law.

Return Shipping: Customers are responsible for applicable return shipping costs on approved voluntary returns. Original outbound shipping charges may be non-refundable, subject to applicable law and disclosed terms. Additional freight or handling charges may apply.

Damaged Shipments: Customers must inspect deliveries promptly, document visible damage, and report damaged, defective, missing, or incorrect products within the applicable manufacturer's required timeframe. Photos of the product and packaging may be required to support a claim.

Refund Processing: Once an approved return has been received and inspected, WellNest Home will process the applicable refund within 5 business days, consistent with our main Return & Refund Policy. Approved cancellations are subject to the same processing timeframe.

Warranty: Warranty coverage varies by product and manufacturer. Customers should review the applicable product warranty for coverage, exclusions, registration requirements, and claim procedures.

For complete details, please review our WellNest Home Return & Refund Policy.